Virtual Community Engagement Manager

Department: Marketing

Location: Princeton, NJ

Reports to: AVP, Operations

Email Resume to:

Job Description:

The Volunteer Engagement Manager will be responsible for attracting, engaging, and retaining volunteers to join and be part of our growing Learning Ally Volunteer Corps. This manager will create a great experience for our volunteers, building a stronger and more connected volunteer community. The Volunteer Engagement Manager will lead the organization in:

  • Designing of a 3-5 holistic plan for the creation of a Learning Ally volunteer-nation. This will involve coordination between senior leadership, staff, and volunteers.
  • Building a strategic and targeted recruiting process aligned with Learning Ally's growth goals, and develop and implement effective strategies to recruit the right volunteers with the right skills.
  • Creating and maintaining volunteer position descriptions.
  • Creating and implementing volunteer evaluation and recognition programs; evaluating volunteer performance and sharing improvement opportunities.
  • Aligning volunteer roles with strategic goals.
  • Tailoring volunteer recruitment and messaging.
  • Developing and implementing a best in class onboarding and intake process for potential volunteers to ensure the best match between the skills, qualifications, and interests of the volunteers and the needs of the organization.
  • Using volunteers to lead other volunteers.
  • Recognizing and retaining volunteers.
  • Tracking volunteer impact.
  • Leading cross-functional staff in creating and maintaining website and social networking platforms necessary to connect and support a growing virtual volunteer community. 

Job Requirements:


Masters in social entrepreneurship, non-profit leadership, volunteer management or related degree or equivalent experience in organizing a large-scale volunteer program.

Specific Skills/Knowledge:

  • Recruiting, training, and evaluating new volunteers
  • Developing program goals
  • Using and engaging other on social networking platforms (Twitter, Instagram, Facebook)
  • Collaborating with cross-functional teams
  • Leading cross-functional teams
  • Strong writing and presentation skills
  • Exceptional customer service and relationship building skills

Learning Ally Benefits:

Learning Ally offers an excellent benefits package that starts on the first day of the month following your employment date. This includes:

  • Medical Insurance Benefits (Cigna Health Savings Account)
  • Dental & Vision benefits
  • Short-term and Long-term disabilities benefits
  • Health Flexible Spending Account
  • Life Insurance Benefits
  • 401k Plan – With Organizational Matching program
  • Generous PTO Policies per calendar year