Monday - Friday 8:30am-6:00pm EST 1-800-221-4792
As a College Success member, what kind of certification is required and how do I submit that information?
How do I renew an individual membership for a child or an adult?
How do I find or change a student's login information?
How current does the certification/proof of disability need to be for me or my child to qualify?
I think my state has funding for Learning Ally. How can I apply for my school to be included?
As an educator, do I have to confirm my profile every year?
Does Learning Ally host reading contests for their student members?
As a specialist, how do I complete a certification request for my client online?
As a specialist, how can I update my login information?
How do I update my account information, like contact or credit card information?
I only need 1 audiobook. Is it possible to just purchase a single audiobook?
I heard that the membership was free, why do I have to pay if I'm submitting proof of eligibility?
I added 3 books to the bookshelf and now I can't add anymore. What am I doing wrong?
As a parent or individual member, why is certification required for Learning Ally membership?
How do I update an educator profile?
Can I download and listen to audiobooks as an Educator?
How can I refer a client online, for individual membership with Learning Ally?
How do I download books as a Specialist? How many books can I access?
How can I be removed from Learning Ally's mailing list?
How do I locate or update my child's login as the parent?
What kinds of resources/training are available to a new school with Learning Ally?
What is the Core Curriculum for the College Success membership?
What is the Mentorship program?
How do I cancel my account?
How do I delete a student account?
How do I assign books to my students?
How do I certify a student for use of Learning Ally and why is this required?
How do I add a new Student?
Why is the password field blank in the student login section?
What kind of roles are available in the Educator Portal and what can they do?
How can I delete books for a student?
The student I want to manage already has a Learning Ally account through another school. How can I get them under the correct school?
How do I add a new Educator on our school account? Can I add myself?
What is a Community membership and how do I sign up for one?
Is membership to Learning Ally available to those outside of the United States?
How do I get a Specialist/Certifier account so I can refer my clients for Learning Ally?
What are your Terms of Service?
As a parent or individual, is Learning Ally membership free with proof of a print disability?
Do ELL, ESL, or ESOL students qualify to recieve audiobooks from Learning Ally?
Can all students have access to Learning Ally?
If a student has an IEP or 504, does that automatically qualify them for Learning Ally?
Do students in Tiers 2 or 3 of the RTI process or MTSS qualify for Learning Ally?
Does the Competent Authority need to submit documentation for a qualified student in a school?
Do individuals with other significant disabilities such as ADD/ADHD, autism, intellectual disabilities, other health impairments, or the emotionally disturbed qualify for Learning Ally?
If an individual has a temporary condition that affects their ability to read standard print, can they get access to Learning Ally?
Is there a difference between a Competent Authority and a certifier?
How do Learning Ally audiobooks support students in reading and gaining access to content?
What are the four qualifying categories in Teacher Ally and which students should be classified in each category?
Representatives are available at 800-221-4792 Monday through Friday, from 8:30am-6:00pm EST.
20 Roszel Rd.
Princeton, NJ 08540
Phone: 800-221-4792, option 4
Phone: 800-221-4792, option 3
Phone: 800-221-4792, option 2
If you have any questions on accessibility or the use of screen readers with our products or
services, please email us at